Our Privacy Policy

Here's what you need to know about how we use your data and protect your privacy.

Our 3 Promises

1. Experience
We will only use your data to improve your experience.
You'll never be bombarded with emails and you'll only receive our marketing information if you've signed up to.

2. Like a Vault
We'll protect your data exactly how we'd want our own data to be protected.
Only specific members of staff have access to the data and only for the jobs it is needed for, nothing else.
We'll also never send your data to third parties, we promise.

3. No Spam
You decide how (and whether) you want to hear from us.
If you want to be sent offers and discount codes, then you can opt-in to our marketing emails.
If you don't, then don't (well ain't that simple)!

How do we use your information, I hear you ask?
Thankfully, this bit is super simple too.

When you buy a product via our website:
When you buy a product we take your name, email address, contact number, address and payment details.
All of the above will only ever be used in relation to your order. We take your name and address to know where to send the parcel to, your email address and contact number to contact you only if there's an issue with your order, and your payment details for well... you guessed it - to take payment!

When you sign up to our marketing emails:
When you sign up to either one of our three marketing lists (Vicarage, City, Red & Whites), we take only your email address. We will use this information to send you marketing emails which may include: new product launches, offers and discount codes. You must tick that you are happy to be sent emails as a preference when subscribing. If you no longer wish to hear from us (sad face), you can quickly and easily unsubscribe by clicking the link at the bottom of the latest email and updating your settings.

Get in touch

We hope you agree that keeping things simple is the best way to go, so we don't collect any information from you that we don't need or use. If you have any questions about our privacy policy please don't hesitate to get in touch - info@talesfrom.com